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Terms & Conditions

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1. Agreement

By using this website or engaging our services, you agree to these Terms & Conditions. If you do not accept these terms, do not use our website or request services from us.

2. Definitions

  • “Services” means all garage door quoting, installation, repair, maintenance and related services provided by us.

  • “Customer” or “you” means any person or entity who uses this website or obtains our Services.

3. Application

These Terms & Conditions apply to all dealings between you and us, including website use, quotes, contracts, variations, payments and cancellations.

4. Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a remedy (such as repair, replacement, refund, cancellation or compensation) if we fail to meet these guarantees. 

5. Quotes

  • Quotes are based on the information you provide and are estimates only until confirmed by a written quote following a site inspection.

  • Quotes are valid for 7 days from the date issued unless otherwise stated.

  • We may revise a quote if the site conditions differ materially from the information provided. You must approve any revised quote in writing before work continues.

6. Scope of Work

  • The quote covers only the goods and services described.

  • Variations (changes in scope, materials, labour) will be documented and priced separately and require your approval.

7. Payment

  • Deposit and final payment terms will be specified in the quote or invoice.

  • Unless otherwise agreed in writing, deposits must be paid to secure the booking, and the balance is due on completion or when scheduled. 

  • If you fail to make payment as agreed, we may suspend work or charge interest on overdue amounts.

8. Cancellation & Retention

  • If you cancel after acceptance of a quote or after work has been scheduled, you may forfeit part of the deposit or payment to cover reasonable costs incurred by us (e.g., time spent, materials ordered).

  • Any cancellation fees must be reasonable and reflect actual costs, not arbitrary penalties. 

9. Refunds

  • Refunds for change of mind (i.e., not due to fault in service) are at our discretion but must be fairly calculated based on work done and costs incurred, such as administrative.

  • Refunds for failure to meet consumer guarantees (e.g., service defects) must be provided in accordance with the law, even if the website states otherwise. 

10. Customer Responsibilities

You must:

  • Provide accurate information for quoting and project planning.

  • Allow reasonable access to your premises for measurements and works.

  • Comply with safety and access requirements.

11. Warranty

  • Any additional warranty we offer will be stated in writing.

  • A warranty is separate from ACL consumer guarantees.

12. Intellectual Property

All website content (text, images, logos) is owned by us and is protected by copyright.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising out of the provision of goods or services.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

15. Changes to Terms

We may update these Terms from time to time and will post the updated version on the website with the revised effective date. Continued use of our services after changes means you accept the updated terms.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

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